Refund policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

• Items can be returned within 24 Hours of delivery.
• Products must be unused, unworn, and in original packaging with tags intact.
• Certain items like sale products, customized items, or intimate wear are non-returnable.

Return Process

• To initiate a return, contact us at [connectabongrupkatha@gmail.com/82402 16208] with your order details.
• Once approved, we’ll share return instructions.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• After receiving and inspecting the item, refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method or Abong Rupkatha Payment discretion.
• Shipping charges are non-refundable.

Exchanges

• Exchanges are subject to If you receive a damaged, defective, or incorrect product.
• If you need a different item, please request an exchange within the return window.

Damaged or Wrong Items

• If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery with photos.
• We will arrange a replacement or full refund at no extra cost.