Refund policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

  • Items can be returned within 24 Hours of delivery.
  • Products must be unused, unworn, and in original packaging with tags intact.
  • Certain items like sale products, customized items, or intimate wear are non-returnable.

Return Process

  • To initiate a return, contact us at [connectabongrupkatha@gmail.com/82402 16208] with your order details.
  • Once approved, we’ll share return instructions.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

📦 Return Policy – Packing Video Mandatory

To avoid any return discrepancies, customers are required to record and share a clear packing video of the article before handing the parcel over to the logistics partner.

The video must clearly show:

  • The complete product/article

  • The product condition before packing

  • The packing process and sealed parcel

⚠️ Please note: In the absence of a valid packing video, any return claim related to missing, damaged, incorrect, or mismatched products will not be accepted.

This policy is implemented to ensure transparency and protect both the customer and Abong Rupkatha Boutique from return-related discrepancies.

Thank you for your cooperation and understanding. 🙏

Refunds

  • After receiving and inspecting the item, refunds will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method or Abong Rupkatha Payment discretion only for Prepaid orders.
  • Shipping charges are non-refundable.
  • Cash On Delivery orders are non-refundable.

📦 Please Read Before Opening Your Package

To help us assist you efficiently, kindly follow these instructions:

  1. Please read the unpacking disclaimer carefully before opening your parcel.
  2. Record a continuous unboxing video from the moment the sealed package is opened until all items are fully visible.
  3. Do not pause, cut, or edit the video.
  4. Claims for missing, damaged, or incorrect items will only be considered if a valid unboxing video is provided.
  5. Without following the above instructions, we will be unable to process or assist with any related claims.

Exchanges

  • Exchanges are subject to If you receive a damaged, defective, or incorrect product.
  • If you wish to exchange your purchase for a different item, you must request an exchange within the applicable return/exchange window. All exchange requests are subject to review and approval by Abong Rupkatha Boutique. The final decision regarding eligibility and approval of an exchange rests solely with Abong Rupkatha Boutique.

Damaged or Wrong Items

  • If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery with photos.
  • We will arrange a replacement or full refund at no extra cost.

REFUND & UNPACKING POLICY (COD)

At Abong Rupkatha Boutique, we carefully pack and dispatch every order after quality verification. To protect both our customers and our business, the following policy applies to all orders, including Cash on Delivery (COD) orders.

1. Cash on Delivery (COD) Orders

COD orders are subject to the same refund and return conditions mentioned in this policy. Placing a COD order constitutes acceptance of these terms.

2. Missing, Damaged or Incorrect Items

If any item is found to be missing, damaged, incorrect, or different from what was ordered, the customer must provide a clear, continuous, and unedited unpacking video showing:

  • The sealed parcel before opening.
  • The shipping label clearly visible.
  • The complete opening of the parcel.
  • All items received and their condition.

3. Claiming That an Order Was Not Delivered

If a customer claims that an order was not received, the customer may be required to provide relevant evidence, including an unpacking video where applicable, along with any other information requested by Abong Rupkatha Boutique to investigate the matter.

4. No Unpacking Video = No Refund/Claim

An unpacking video is mandatory for claims relating to missing, damaged, incorrect, or incomplete items.

If the required unpacking video is not provided, Abong Rupkatha Boutique will not be liable for any refund, replacement, or compensation relating to the claimed issue.

5. Refund Eligibility

Refunds, where applicable, will only be considered after verification of the claim by Abong Rupkatha Boutique. Submission of a video does not automatically guarantee approval of a refund.

6. Final Decision

All claims are subject to verification by Abong Rupkatha Boutique. We reserve the right to reject claims where sufficient evidence is not provided or where the claim does not meet the conditions of this policy.

By placing an order with Abong Rupkatha Boutique, including a COD order, the customer acknowledges and agrees to this Refund & Unpacking Policy.

Abong Rupkatha Boutique
Your cooperation with the unpacking video requirement helps us ensure a fair and transparent resolution for genuine claims.

By placing an order through social media (Facebook, Instagram, WhatsApp, or other social media channels) are subject to the same refund, exchange, return, cancellation, and unpacking policies), the customer agrees to and accepts all terms and conditions of Abong Rupkatha Boutique.